Turnaround Times
Turnaround times for orders are NOT guaranteed.
All turnaround times posted or estimated are estimates based on past orders. Every effort will be made to fulfill orders as quickly and efficiently as possible, however, there are several circumstances that could delay an order’s turnaround time that are beyond our control.
NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DELAYS IN TURNAROUND TIMES.
Proofs
By submitting an order to Tahoe Expedition AcademyTahoe Expedition AcademyTahoe Expedition Academy.
Order Approval
Customizable items listed on Tahoe Expedition Academy may need final approval through a pre-established approval process. These orders will not be released into production until the said approver has approved the project and its contents online. The approver may change any information that is deemed incorrect, i.e. license numbers at their discretion. If an order is denied approval, any paid amount will be refunded and the order will be marked as cancelled.
Variations in Colors, Quantities, and Sizing
Color matching, exact quantities, and exact sizing for any print job are NOT guaranteed.
For most of our offset printing, we use a process called gang-run printing to be able to offer you our incredible prices. Using this process, color reproduction isn't always possible due to a conjoining job's color needs, and the job might be cut 1/16" to 1/8" smaller on each edge to eliminate run over from the job laid out next to it.
In most cases, you will receive a small percentage more than you ordered. In some cases, you may receive fewer. As industry standards dictate, your order may be run under or over 10% of the quantity ordered.
We hold no responsibility for any acceptable variations between the digital media and the final printed job, as described above.
Warranties
Tahoe Expedition Academy will honor all published warranties on products. If the product comes with a warranty, the warranty information will be included with the product. Product registration may be required for warranty to be in effect. Please check the warranty information provided to you with the product.
Cancellations
Orders may be cancelled up until production begins. Once order is in production, the order cannot be cancelled. Cancellation requests must be made by the chat feature on the site, or by email to help@printorder.info
Refunds or Exchanges
Orders cannot be refunded once the order has been moved into production or shipped, unless there was a fault of Tahoe Expedition Academy.
Tahoe Expedition Academy reserves the right to issue refunds as a credit toward a future purchase.
If the item is a print-on-demand or a personalized product, then we cannot offer refunds or exchanges. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer.
Sizing charts for apparel items are listed on each product on the site. Refunds or exchanges will not be available due to ordering incorrect sizes.
If an exchange or refund is authorized, the customer will need to ship the items back to Tahoe Expedition Academy at their own expense. If the item is in like new, sellable condition, the refund or exchange will be processed. Depending on the circumstances of the exchange, the customer may also need to pay additional shipping charges.
Discontinued and Out of Stock Items
If at any time, the supplier discontinues an item or an item is not available, Tahoe Expedition Academy will contact the customer for approval of a suitable substitution or alternative, or will provide a credit toward a future purchase.
Shipping
Tahoe Expedition Academy will use USPS, FedEx, and UPS options when shipping, whichever is the most cost effective. All methods will have tracking numbers that will be attached to the order on the Order History page. Shipping prices are either included in the pricing as noted in the description or paid for by the customer during checkout. Any provided shipping time or tracking information is an estimated date, and no shipping times are guaranteed.
NO REFUNDS OR REPRINTS WILL BE ISSUED FOR ANY DELAYS IN SHIPPING TIMES.
Promotional Codes
Promotional codes may be applied toward any future purchase made at Tahoe Expedition Academy.
The code will not cover any applicable sales tax or additional shipping charges. The code cannot be redeemed for cash or replaced if lost or stolen. Any unused portion above $1 will be reissued to the recipient after an order is placed using the code.
If membership is required for use of a code, membership will be verified before any order is placed into production.
Abuse of Promotional Codes may result in cancelled orders, additional verification of future orders, and loss of access to Tahoe Expedition Academy online store.
Indemnification
The customer shall indemnify and hold harmless the printer, Tahoe Expedition AcademyTahoe Expedition Academy retains all rights to any and all graphic designs and templates completed by our design department. Tahoe Expedition Academy may use any design for samples and/or marketing purposes.
